We all need support sometimes… 😵💫
Please check our frequently asked questions below.
We are confident that you will find the solution to your problem.
When you register for a trial or are purchasing for the first time, you will be prompted to create an account via email. No such email? Please check your spam folder. If this does not solve your issue, please contact us via the support form below.
Please contact Digital River who can match purchase data to your order.
Please make sure to use the email address used during the trial or purchase and the password you set during registration. If you need to reset your password please click here.
If this does not solve your issues, please contact us via the support form below.
If you purchased a license you can activate the software on up to three (3) devices. A trial license only allows activation on one (1) device.
Should you need multiple licenses for your institution or company, please contact us via our support form below.
Nope. Our software does not currently need any kind of dongle to run. We have programmed our own licensing system to make things a breeze. Quite nice, huh?
You can submit a trial request via the individual product page. To speed things up, request a Incredible Hit Button™ trial here.
Upon registering for the trial or purchasing the product you will receive an email with download and activation instructions. First, go to Downloads and download the most recent installer for your OS. To activate, open the plug-in within your DAW and enter your email address, password and license serial number. Now you are good to go.
Please go to the Downloads page to check for and download any new releases.
You can find all the product downloads here.
Sure! Please contact us through our support form below and we will get back to you immediately.
We are currently not offering academic discounts. We aim to price our products to enable anyone to buy them at a steady price. Thanks for understanding.
Please go to the product page on our website site where you will find buttons to initiate a purchase. Click here for the Incredible Hit Button™.
You are purchasing a plugin license. This license serial number along with instructions on how to download, install and activate the software will be provided via email.
Please contact us through our support form below and we will get back to you immediately.
Please contact our digital reseller Digital River.
As you do have the chance to download the trial and test the fully functional plugin for 14 days before purchasing, we generally do not offer a refund for your purchase.
If you have a special case, please contact our digital reseller Digital River. If you’re located in the European Union and want to exercise your legal right to withdraw from your purchase within 14 days, please follow the link provided in your payment confirmation email.
Please contact our digital reseller Digital River who is handling orders for us.
Submit A Request
Couldn’t find the answer to your question? No problem. Please use our support system below.