<span data-sheets-value="{"1":2,"2":"As you do have the chance to try the fully functional plugin for 14 days before purchasing, we generally do not offer a refund for your purchase. If you have a special case, please contact our digital reseller Digital River. "}" data-sheets-userformat="{"2":1049537,"3":{"1":0},"9":0,"10":0,"11":4,"12":0,"23":1}" data-sheets-textstyleruns="{"1":0}{"1":210,"2":{"2":{"1":2,"2":1136076},"9":1}}{"1":223}" data-sheets-hyperlinkruns="{"1":210,"2":"https://www.digitalriver.com/shopper-support/"}{"1":223}">As you do have the chance to download the trial and test the fully functional plugin for 14 days before purchasing, we generally do not offer a refund for your purchase. <span data-sheets-value="{"1":2,"2":"As you do have the chance to try the fully functional plugin for 14 days before purchasing, we generally do not offer a refund for your purchase. If you have a special case, please contact our digital reseller Digital River. "}" data-sheets-userformat="{"2":1049537,"3":{"1":0},"9":0,"10":0,"11":4,"12":0,"23":1}" data-sheets-textstyleruns="{"1":0}{"1":210,"2":{"2":{"1":2,"2":1136076},"9":1}}{"1":223}" data-sheets-hyperlinkruns="{"1":210,"2":"https://www.digitalriver.com/shopper-support/"}{"1":223}">If you have a special case, please contact our digital reseller Digital River . If you’re located in the European Union and want to exercise your legal right to withdraw from your purchase within 14 days, please follow the link provided in your payment confirmation email.

SUPPORT

Q: Where are the downloads?

<span data-sheets-value="{"1":2,"2":"You can find all the product downloads here."}" data-sheets-userformat="{"2":1049537,"3":{"1":0},"9":0,"10":0,"11":4,"12":0,"23":1}" data-sheets-textstyleruns="{"1":0}{"1":39,"2":{"2":{"1":2,"2":1136076},"9":1}}{"1":43}" data-sheets-hyperlinkruns="{"1":39,"2":"http://www.incredible-audio.com/downloads"}{"1":43}">You can find all the product downloads here .

We all need support sometimes… 😵‍💫
Please check our frequently asked questions below.
We are confident that you will find the solution to your problem.

Account

How do I create an Incredible Audio account?IncredibleAudio2021-11-11T21:03:57+01:00

How do I create an Incredible Audio account?

When you register for a trial or are purchasing for the first time, you will be prompted to create an account via email. No such email? Please check your spam folder. If this does not solve your issue, please contact us via the support form below.

I don’t remember my email address. What do I do?IncredibleAudio2021-11-11T21:05:40+01:00

I don’t remember my email address. What do I do?

Please contact Digital River who can match purchase data to your order.

What do I do if I can’t log in?IncredibleAudio2021-11-11T21:05:03+01:00

What do I do if I can’t log in?

Please make sure to use the email address used during the trial or purchase and the password you set during registration. If you need to reset your password please click here.
If this does not solve your issues, please contact us via the support form below.

Activation

Can I install the plugin on multiple machines?IncredibleAudio2021-11-12T10:03:23+01:00

Can I install the plugin on multiple machines?

If you purchased a license you can activate the software on up to three (3) devices. A trial license only allows activation on one (1) device.
Should you need multiple licenses for your institution or company, please contact us via our support form below.

Do I need a dongle (e.g. iLok) to use your plugins?IncredibleAudio2021-11-11T21:10:05+01:00

Do I need a dongle (e.g. iLok) to use your plugins?

Nope. Our software does not currently need any kind of dongle to run. We have programmed our own licensing system to make things a breeze. Quite nice, huh?

I want to try out a plugin. Where are the demos, though?IncredibleAudio2022-07-22T07:55:42+02:00

I want to try out a plugin. Where are the demos, though?

You can submit a trial request via the individual product page. To speed things up, request a Incredible Hit Button™ trial here.

Installation

How do I install Incredible Audio software?IncredibleAudio2021-11-11T21:08:03+01:00

How do I install Incredible Audio software?

Upon registering for the trial or purchasing the product you will receive an email with download and activation instructions. First, go to Downloads and download the most recent installer for your OS. To activate, open the plug-in within your DAW and enter your email address, password and license serial number. Now you are good to go.

There is a software update for my order, how do I download it?IncredibleAudio2021-11-11T21:09:20+01:00

There is a software update for my order, how do I download it?

Please go to the Downloads page to check for and download any new releases.

Where are the downloads?IncredibleAudio2021-11-11T21:08:37+01:00

Where are the downloads?

You can find all the product downloads here.

Order

Can I purchase multiple licenses?IncredibleAudio2021-11-12T09:36:29+01:00

Can I purchase multiple licenses?

Sure! Please contact us through our support form below and we will get back to you immediately.

Do you offer educational discounts?IncredibleAudio2021-11-11T20:23:13+01:00

Do you offer educational discounts?

We are currently not offering academic discounts. We aim to price our products to enable anyone to buy them at a steady price. Thanks for understanding.

How can I purchase your product?IncredibleAudio2021-11-11T20:22:37+01:00

How can I purchase your product?

Please go to the product page on our website site where you will find buttons to initiate a purchase. Click here for the Incredible Hit Button™.

How is the product delivered?IncredibleAudio2021-11-11T20:22:58+01:00

How is the product delivered?

You are purchasing a plugin license. This license serial number along with instructions on how to download, install and activate the software will be provided via email.

I can’t complete checkout. What to do?IncredibleAudio2021-11-12T09:39:30+01:00

I can’t complete checkout. What to do?

Please contact us through our support form below and we will get back to you immediately.

I lost my order email, how can I access it again?IncredibleAudio2021-11-11T20:25:00+01:00

I lost my order email, how can I access it again?

Please contact our digital reseller Digital River.

I want a refund!IncredibleAudio2021-11-11T20:58:29+01:00

I want a refund!

As you do have the chance to download the trial and test the fully functional plugin for 14 days before purchasing, we generally do not offer a refund for your purchase.

If you have a special case, please contact our digital reseller Digital River. If you’re located in the European Union and want to exercise your legal right to withdraw from your purchase within 14 days, please follow the link provided in your payment confirmation email.

Where are my past orders?IncredibleAudio2021-11-11T20:25:52+01:00

Where are my past orders?

Please contact our digital reseller Digital River who is handling orders for us.

Couldn’t find the answer to your question? No problem. support@incredible-audio.com